Data & Reporting Analyst Officer
Serendib Microinsurance Plc., one of the subsidiary companies of LOLC Holdings Plc, obtained the license from the Insurance Regulator of Cambodia in December 2020. Currently, we are looking for a qualified and dynamic candidate to fulfill the following position:
Job Summary
The Data & Reporting Analyst Officer is responsible for delivering data-driven insights and enterprise-wide reporting to support business decisions across all departments. The role focuses on analyzing operational performance, ensuring data accuracy from core systems, and driving process improvements, automation, and reporting standardization within the organization.
Main Responsibilities:
- Analyze and manage operational reporting metrics across key functions, including new sales, policy renewal, premium collection, policy servicing, and claims, to identify improvement opportunities.
- Collaborate closely with operations teams to implement process improvements, continuously monitor reporting effectiveness, and refine approaches as needed.
- Develop and recommend actionable solutions for process optimization, automation, and cost efficiency.
- Conduct in-depth analysis of operational trends, identify risks, and provide data-driven recommendations to enhance performance and operational efficiency.
- Extract, clean, and analyze data from multiple sources, including core banking and core insurance systems, ensuring accuracy, consistency, and reliability of data for decision-making.
- Perform regular analysis of premium versus claims performance and provide recommendations to support product and policy enhancements.
- Carry out any other duties assigned by the line manager.
Qualifications and Requirements:
- Bachelor’s degree in Accounting, Banking/Finance, Business Management, Data Analytics, or related field.
- Minimum 2–3 years of relevant experience in insurance operations, data analysis, and reporting
- Strong analytical, problem-solving, and critical thinking skills, with the ability to translate data into actionable insights.
- Proficiency in Microsoft Excel, Power BI or data visualization tools is an advantage.
- Good working knowledge of business and data analysis software.
- Strong communication and presentation skills in both English and Khmer.
- Well-developed financial, analytical, organizational, and problem-solving capabilities, with high attention to detail.
- Ability to work independently and collaboratively with cross-functional teams, external outsource, in a fast-paced environment.